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How to Answer Questions

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  • How to Answer Questions

    How to Answer Questions:

    * Be kind, courteous, and gentle. Tone is everything!
    * Address negative comments via email or offline, and avoid trying to make anyone feel embarrassed for asking a question.
    * If you are unsure about whether or not your answer is completely accurate, just be upfront about it.
    * Probe. Use your response to get more specific details about the question.
    * Help your community learn from the question. When you field a good question, make sure to update any relevant documentation that may help others address the question in the future.
    * Demonstrate your research skills. Your response should include all the steps you took to address the question.